How To Build High-Performance Teams
Author: Donald H. Weiss
Credit: 2.0 CEUs
Testing Format: multiple choice
Your Price: $139.00
ISBN: 9780761213758
Format: Book
Overview
Here’s a step-by-step process to recruit, empower and lead teams.
How to Build High-Performance Teams focuses on the how-to keys of team-building—from recruiting the right team members to truly empowering them with authority and responsibility for their decisions and performance. You’ll understand how to build trust, confidence, and group work skills, balancing and fine-tuning the team process as you go.
Course Objective: Utilize a step-by-step process to recruit, empower, and lead teams.
Selected Learning Objectives
• Build and manage teams that live up to their promise of higher productivity and greater problem-solving ability
• Maximize team productivity by encouraging group discussion and problem-solving
• Overcome organizational, management and employee barriers to teamwork
• Manage interpersonal conflicts among team members
Testing Format
This course contains one multiple choice test valued at one Continuing Education Unit (CEU) and one examination case valued at one Continuing Education Unit (CEU).
Table of Contents
About This Course
How to Take This Course
Introduction
1. What Is a High-Performance Team? 1
Introduction: The Challenge
What Is a Team?
High-Performance Teams
A Self-Generated Commitment Agreement Through Consensus A Healthy Degree of Conflict and Creativity Communication Empowerment
When to Form a Team
Benefits of Teamwork
Benefits to Individuals Benefits to Managerial Personnel Benefits to the Organization
Barriers to Effective Teamwork
Organizational Barriers Managerial Barriers Employee Barriers
Support for High-Performance Teams
Organizational Support Managerial Support Employee Support
Conclusion
Instructional Programming 1
2. Managing the Inner Workings of High-Performance Teams 13
Team Formation and Development
Introducing Stage Setting Probing and Testing Creating Producing Maintaining
Dynamics of Task and Process
The Task Dynamic Process Dynamics Team Dynamics and Team Development
Effective Individual Behaviors
Managing the Team’s Dynamics
Modeling Behavior Monitoring Devices Daily Log or Diary Sociograms
Conclusion
Instructional Programming 2
3. Managing Team Progress Toward Its Goals 29
Managing the Team’s Task Dynamics
Gantt Charts
PERT or CPM?
PERT Charting
Managing the Team’s Process Dynamics
Healthy Conflict, Disruptive Competition Dysfunctional Task and Process Behaviors
Managing Dysfunctional Behaviors
Encouraging Teamwork
Recognized Needs Motivations
Conclusion
Instructional Programming 3
4. Managing the Team’s Communication 49
The Team’s Language
Communication within the Group
Encouraging Dialogue Opening Doors
Barriers Created by Team Leaders
Encouraging Collaboration
Listening Advice Candor Nonverbals Speaking
Domineering Practices
Providing Information Impatience with Disagreement Cutting People Off Imparting Information
Finishing Sentences
Passive Roadblocks
Slow Response Expressing Feelings Resisting Conflict Listening and Not Talking Preventing Arguments
Breaking Down Barriers Created by Team Members Managing Team Communication
External Communication
Goals and Standards State of the Organization Team Progress Problems/Resources Performance Reviews
Conclusion
Instructional Programming 4
5. Managing Team Problems 67
Expect the Unexpected
Problems Created by Change
Flight or Fright Apathy Groupthink Barriers Other Than Fright
Fight (or Ways to Confront Team Problems)
Creative Problem Solving in Teams
Types of Problems Problem-Solving Activities
Conclusion
Instructional Programming 5
6. How to Lead a Self-Managed Team 83
Self-management and Transformational Leadership
Beyond Participation: Characteristics of Self-Managed Teams
The Value of Self-Managed Teams
Benefits to the Manager Benefits to Team Members Organizational Benefits
Steps for Creating a Self-Managing Team
Managerial and Unit Objectives Responsibilities, Authority, and Accountability
Organizational Demands and Customs Projecting Work Available Resources Communication
Barriers to Creating Self-Managed Teams
Organization-Created Barriers Manager-Created Barriers Teammate-Created Barriers Imposition
Ignorance Stagnation Fear Eagerness Power Playing
Training for Self-Managed Teams
Conclusion
Instructional Programming 6
Appendix 1: The Critical Path Method
Appendix 2: Ways to Motivate Other People
Appendix 3: Communication Feedback
Appendix 4: Team Dynamics Analysis
Bibliography
The First Examination
The Practice Case
The Examination Case
Selected Readings
Index