Overview

Effective communication is an important element of success for every

organization, leader, manager, supervisor, and employee. Good communication

skills are a prerequisite for advancement in most fields and are key to

exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of

interpersonal communications, new communication technologies, and new

organizational practices that include wider spans of management control,

greater employee empowerment, geographically dispersed work groups,

and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the

multicultural workplace offer fresh perspectives on topics that have become

increasingly important in today’s workplace. Throughout the course, the

authors provide assessments, exercises, and Think About It sections that

offer students numerous opportunities for practice and feedback.

Any person can realize the benefits of improved communication skills.

Interpersonal Communication Skills in the Workplace, Second Edition, provides theinsight and expertise needed to achieve this goal.

Course Objective: Prepare readers to communicate effectively, both within their organizations and in whatever

business or professional situations they encounter.

Selected Learning Objectives:

* Solve common communication problems.

* Communicate with different personality types.

* Read non-verbal cues.

* Improve listening skills.

* Give effective feedback.

* Be sensitive to cultural differences in communication.