Skills for Success

Author: DeAnne Rosenberg
Credit: 2.0 CEUs
Testing Format: multiple choice
Your Price: $139.00
ISBN: 9780761213888
Format: Book

Overview

How to double personal productivity using seven proven techniques

As a secretary or administrative assistant in today’s workplace, your title no longer adequately reflects the breadth and depth of the tasks you must actually manage. The “administrative assistant’s job” now requires not only complete mastery of office skills, superior human relations insight, and extraordinary communication skills, but also the ability to keep the whole operation running smoothly.

This unique self-study course will enable you to strengthen your decision-making, interpersonal communication, listening, people and time management skills. Numerous situational scenarios reflect the expanded responsibilities that challenge today’s secretary and administrative assistant. After completing this course you’ll project a more confident, more capable take-charge attitude – one that commands respect.

Course Objective: Gain skills in decision-making, communication, listening, assertiveness and time management to achieve success in the role of administrative assistant.

Selected Learning Objecties

• Double your personal productivity using seven proven techniques

• Set priorities to manage your time more efficiently

• Expedite problem-solving and decision-making using five proven techniques

• Respond non-defensively and constructively to criticism

• Apply successful strategies for defusing negative and emotional confrontations

• Create “win-win” outcomes in conflict situations

• Communicate effectively to insure cooperation and understanding

• Discover career growth opportunities within your present job

• Minimize the negative effect of change

Testing Format

This course contains one multiple choice test valued at one Continuing Education Unit (CEU) and one examination case valued at one Continuing Education Unit (CEU).

About This Course

How to Take This Course

Introduction

What You Must Know About Your Working Environment

Score Sheet

My Goals for Taking This Course

1. Decision Making and Problem Solving in Difficult Times 1

Introduction

A Basic Model for Decision Making

Example Demonstrating the Basic Model for Decision Making

Exercise 1–1: A Basic Model for Decision Making

Answers to Exercise 1–1

Alternate Decision–Making Strategies

The Deviation Problem

The Matrix Situation

The Decision Under Risk

The Consensus Problem

Recognizing Types of Decision-Making Situations

Exercise 1–2: Recognizing Types of Decision-Making Situations

Answers to Exercise 1–2

Involving Others in My Decision Making

Exercise 1–3: Involving Others in My Decision Making

Answers to Exercise 1–3

Summary

Review Questions

2. Organizing Yourself to Expand the Time Available 33

Introduction

Designing a Cost/Benefit Analysis

What to Do If You Don’t Have an Official Job Description

Determining Task Categories

Exercise 2–1: Task Categories

Answers to Exercise 2–1

Developing a Personal Time-Use Strategy

Using the To-Do List for Maximum Effectiveness

The Secret to Multiplying Your Energy

Setting Priorities

Exercise 2–2: Setting Priorities

Answers to Exercise 2–2

Time Wasters and Their Solutions

Summary

Review Questions

Answers to Review Questions

3. Engineering Flexibility in the Face of Change 61

Introduction

Why There Are So Many Changes Today

Exercise 3–1: Changes That May Affect Me

Exercise 3–2: Changes That May Affect My Colleagues

Why People Resist Change

Exercise 3–3a: Resistance to Change

Exercise 3–3b: Resistance to Change

Reacting Negatively to Change

Exercise 3–4: Negative Reactions to Change

Answers to Exercise 3–4

How to Avoid Resistance to Change

Exercise 3–5: Avoiding Negative Reactions to Change

Skills for Success

Overview

Testing Format

Table of Contents